Professional Summary
Information Technology Experience Summary | 8+ Years
Information Technology Experience Summary
(8+ Years)
Tek Systems (Contracting with Church of Jesus Christ of LDS) (5 months)
Galileo Financial Technologies, Inc. (2.3 years)
Pure Storage (1.5 years)
DellEMC, formerly EMC (3.5 years)
Unisys (1.5 years)
Tek Systems (Contractor) | Applications Systems Engineer | June 2021 to Present
Tek Systems (Contractor)
Applications Systems Engineer
June 2021 to Present
- Contracting with The Church of Jesus Christ of Latter-day Saints -
- Projects -
Updated PGP encryption keys and associated automation scripts utilized by the Church Unit Banking System
Replaced dated RHEL 5 Linux FTP Server with RHEL 7 Linux FTP server for Quality Assurance Team to meet software patching compliance
Currently updating various application infrastructure Visio documentation for multiple environments
Set up 17 servers, 3 service user accounts, and a service group for BMC Control-m implementation
Created and updated several bash scripts for automated processes such as thread-checking, archiving, and user auditing
Contribute to application maintenance, planning, and implementation discussions and decisions
Galileo Financial Technologies, Inc. | Linux Systems & Storage Admin | Feb 2019 to June 2021
Galileo Financial Technologies, Inc.
Linux Systems and Storage Admin
Feb 2019 - June 2021
- Projects -
Migrated the customer support and customer-facing docuwikis to a newer version of CentOS as part of a docuwiki update - also recovered a lost account which enabled editing dated portions of the wiki
Reconfigured Oracle Enterprise Linux database servers to have bonded interfaces
Migrating numerous boot, datastore/domain, and direct-attached LUNs from old EMC Storage Arrays (VNX and XtremIO) to newer Pure and NetApp arrays
Set up the Rubrik Backup appliance to replace our dated EMC Avamar and DataDomain backup and recovery solutions
Decomissioned an EMC VNX storage array
Coordinated and participated in creating physical and virtual servers in Denver to mirror Salt Lake as part of our disaster recovery plan
- Typical Tasks -
Week-long on-call rotation about once every 5 weeks
Occasional off-peak or change window maintenance
Monitor OSSEC/WAZUH for potential security threats
Monitor Zabbix for resource utilization issues
Monitor Splunk for other issues
Full-stack storage management
Create, decommission, and update/patch Linux servers
Create, update, and maintain internal documentation
Manage disaster recovery appliances and environment
Infrastructure implementation and design collaboration
Managing user accounts in Linux, CA PAM, & Guacamole
RSA appliance and client access management
Monitor and manage server storage capacity
Monitor and assist with Linux support requests
Pure Storage | Technical Services Engineer 2 | Jun 2017 to Feb 2019
Pure Storage
Technical Services Engineer 2
Jun 2017 - Feb 2019
- Accomplishments -
Became expert at bash scripting
Member of Pure's Small Council
Took among the highest volume of calls
Participated with TSE 2 escalations team
Subject Matter Expert (SME) in a number of areas
Consistantly high in customer Net Promoter Score
- SME Subjects -
Bash scripting
All-Flash-Arrays
Block-level storage performance
IO flow
SAN connectivity
Escalated cases
DellEMC | Technical Services Engineer 1 and 2 | Oct 2013 to Jun 2017
DellEMC
Technical Services Engineer 1 & 2
Oct 2013 - Jun 2017
- The Unified Team (Supporting VNX Data Mover) -
Worked with Governments and Gov Contractors
Supported file-level NAS and SAN devices
Became familiar with NFS and CIFS/SMB file sharing
Became familiar with RAID and Disk management
Learned to de-escalate heated customers
Developed a calm demeanor amidst chaos and calamity
- The XtremIO Team (DellEMC's All-Flash-Array) -
Was a key member of the Recovery team
Took ownership of cases where data was unavailable or lost
Wrote a number of bash scripts to facilitate team's support role
Solidified expertise in SAN and SCSI concepts and practices
Trained team members in handling escalated cases
Managed all scripted tools used by the support team
Trained team members in SAN, storage, and Linux
Trained new team member out of state for two weeks
- Accomplishments -
Awarded certificate for hardest worker in training
Among top 3 in overall test scores and sales presentations
Recieved numerous awards for customer interactions
Invited to a number or round-table discussions
Trained multiple new groups with mock support scenarios
Discovered vulnerability in the XtremIO security
Pursuaded Engineering to develope GNU screen script
Developed bash IDS for lab arrays
Developed XML parser script for analyzing array data
Became adroit at using awk to parse information
Developed WEX (Work Environment for XtremIO) in bash
Edited, proofed, and authored numerous KB articles
Had rare self-publishing rights for KB articles
Interviewed candidates for Dedicated Service Engineer
